SHIPPING POLICY

Thank you for visiting and shopping at Desert Lotus. The following information sets out the terms and conditioans that constitute our Shipping Policy.

1. Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within 1 business day. We will contact you for some reason if there are any delays. However, some orders may ship within as few as 2 hours and some may take up to 48 hours.

3. Shipment Locations

3.1. Domestic Only
Desert Lotus does not ship internationally at this time. We ship domestic only – anywhere in Australia.
3.2. Shipping Restrictions
Our company does ship to both commercial and domestic addresses. Customers can have their products shipped to a P.O box.

4. Shipment rates and delivery estimates
We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
(a) Express Shipping
The order will arrive within 1-3 business days. Express Shipping costs $8.95.
(b) Standard Shipping
The order will arrive within 2-8 business days. Standard Shipping costs Free.
(c) Please note:
(i) Business day means Monday to Friday, except holidays.
(ii) Orders are not shipped or delivered on weekends or holidays.
(iii) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
(iv) When placing your order, we consider these factors when calculating the
Estimated Delivery Date:
(v) Due to the pandemic, packages to and from our facility in Brisbane may be delayed. We appreciate your patience during this time.
(vi) We will not be responsible for wrong shipping address if you provide incorrect information.
(vii) In-store pickup dates vary based on product availability.

5. Tracking Options
Desert Lotus aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
5.1. Domestic Only
All orders delivered within Australia automatically have tracking.

6. International Customs, Duties and Taxes
All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Desert Lotus is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway fromthese chargers and we work very closely with our brokers and carriers to ensure as fewdelays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and customrequirements or other like taxes, fees, levies, costs or expenses associated withimporting products you purchase from us and shipping them internationally.

7. Damages
If there is any damage to the packaging on delivery, contact us immediately atdesert.lotus.au@gmail.com.

8. Missing or Lost Package
There are several reasons why a package gets lost or becomes a deliver exception.We’ve found that, more often that not, the package is either in the building or with aneighbour. Desert Lotus politely requests that customers look in common courier hidingspots. Please take a look around and let us know if you find it. If you haven’t located yourorder, please contact us at desert.lotus.au@gmail.com to report missing or lostpackages.

9. Questions
If you have any questions about the delivery and shipment of your order, please contact us at desert.lotus.au@gmail.com.